Siebel Communications Server Administration Guide > Configuring Advanced Communications Features > Configuring Communications Log In and Log Out >

Automatic and Manual Login

This section provides a brief overview of the automatic and manual login capabilities provided for communications-enabled Siebel applications.

Automatic Login

With automatic login, after starting the Siebel application, the end user is automatically logged into all applicable communications systems. Autologin can be enabled or disabled for all users. Alternatively, administrators can allow each user to specify whether to log in automatically.

When autologin is in effect, using the Connect command in the File application-level menu in order to log in to a different Siebel Database, or in order to change the Siebel login you are using, logs you out of the communications systems and then automatically logs you in again.

Agents who use ACD queues can manually log in to or out of any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.

Manual Login

With manual login, after starting the Siebel application, the end user clicks the Log In button on the communications toolbar in order to log in to the applicable communications systems. Autologin must be disabled for all users or for the individual user.

When manual login is in effect, using the Connect command in the File application-level menu in order to log in to a different Siebel Database, or in order to change the Siebel login you are using, logs you out of all applicable communications systems and you must log in again manually.

Agents who use ACD queues can manually log in to or out of any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.