Siebel Communications Server Administration Guide > Configuring User Interface Elements >

Configuring the Send Commands in the File Menu

This section describes configuring commands in the File menu for sending email, fax, or page, or wireless messages. It also describes how the Send commands in the File application-level menu are configured. These commands are used for sending email, fax, or page, or wireless messages.

End User Requirements for Using Send Commands

End users must have communications profiles available to choose from, if they are sending email or fax messages. End users must also have communications templates defined. For more information about end user operations, see:

• Sending Email, Fax, Wireless, and Page Messages
• Creating Communications Profiles for Personal Use
• Configuring Communications Templates

For more information about drivers and profiles, see Configuring Communications Drivers and Profiles.

Send Menu Commands Defined in Siebel Tools

The name and position of the Send commands in the File menu are determined by the properties of their corresponding menu item definitions in Siebel Tools.

These menu items invoke Siebel Tools commands that in turn invoke the SendCommunication method of the Communications Client business service—each with a different setting for the method argument CommType:

• For the Send Email command (File - Send EMail menu item), CommType is set to Email.
• For the Send Fax command (File - Send Fax menu item), CommType is set to Fax.
• For the Send Wireless Message command (File - Send Wireless Message menu item), CommType is set to Wireless.
• For the Send Page command (File - Send Page menu item), CommType is set to Page.

For the Send Email, Send Fax, and Send Wireless Message commands, the SendCommunication method in turn invokes the business service methods of the Outbound Communications Manager.

The Send Page command offers similar functionality to the other Send commands, but uses the Page Manager server component, rather than Communications Server. For more information, see Server Components for Communications Server.

Send Commands in Communications Toolbar

The communications configurations provided by Oracle include commands for choosing communications toolbar buttons for the business service methods Send Email, Send Fax, and Send Wireless Message, and Send Page commands.

These commands invoke the same business service methods mentioned above. They do not, however, affect the Send commands in the File application-level menu.