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Configuring Communications List of Values Types

This topic describes how to configure communication List of Values types. This topic contains the following subtopics:

• List of Values Types for Channel Type
• List of Values Type for ACD Queues
• List of Values Type for Reason Code
• List of Values Types for Event Parameters
• List of Values Types for Command Parameters

Records defined for various List of Values types determine what values can be selected in certain fields (drop-down lists) in the Administration - Communications screen.

List of Values records of the same type and, where applicable, with the same Parent LIC (Language-Independent Code) value are listed together in particular drop-down lists. A List of Values record must also be set to Active in order to appear in the user interface.

Typically, List of Values records provided by Oracle serve your needs without alteration. However, depending on your implementation, you might need to include custom content in a particular List of Values. To include custom content, you add a List of Values record, or modify an existing List of Values record to change its display value.

In particular, if you are implementing a custom communications driver, you must create records for several List of Values types.

CAUTION:  For an existing List of Values record, it is not recommended to modify values other than for the Display Value field. It is also not recommended to delete List of Values records provided by Oracle. If you are certain that a List of Values record is not needed in any context, you can uncheck the Active flag in order to hide it in the user interface. However, note that some List of Values records are required for internal operations not directly related to the user interface. For example, for inbound and outbound email, existing List of Values records of type TODO_TYPE, with display values Email - Inbound, or Email - Outbound, must exist in unmodified form, and must be active.

Some of the List of Values types for which you can provide your own values are described in this section. Your deployment might require you to add or modify records for additional List of Values types that are not described in this topic.

To add or modify List of Values records, you use the Administration - Data screen and the List of Values Explorer and List of Values views.

NOTE:  For instructions for adding or modifying List of Values records, see Siebel Applications Administration Guide. Follow all documented guidelines and restrictions.

For information about configuring records for the List of Values type for recipient groups for outbound communication requests, see Configuring Recipient Groups for Requests and Advanced Templates.