Siebel Communications Server Administration Guide > Using Siebel Contact On Demand >

About Siebel Contact On Demand and Siebel Communications Server

You use the Telephony@Work communication driver (alias TaW) to integrate your Siebel Communication Server with Siebel Contact On Demand. After you connect Siebel Communication Server to the Siebel Contact On Demand application using the TaW communications driver, agents can make and receive voice calls using the Siebel Communications Server's communications toolbar.

Before you proceed, note the following prerequisites:

• If your Siebel Communications Server connects to the server hosting the Siebel Contact On Demand application through a proxy server, the network you use must support the Web Proxy Autodiscovery Protocol (WPAD).
• The TaW communications driver can only be used on the Microsoft Windows platform.

To implement this functionality, you must carry out the following tasks:

• Create a communication configuration that supports the use of Siebel Contact On Demand.

  For more information about creating communication configurations, see Creating or Modifying a Communications Configuration.

• Specify agents and one teleset for the communication configuration that you created for use with Siebel Contact On Demand. Agents that you specify for the Siebel Contact On Demand communication configuration must have a valid user account (login and password) in your Siebel Contact On Demand application.

  For more information on this task, see Relationship of Agents and Telesets for Siebel Contact On Demand.

• Configure the TaW communications driver.

  For more information, see Telephony@Work Communications Driver Parameters.