Table 5. Demo Users for Siebel Field Service
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DCOLLINS |
Dana Collins / Dispatcher |
Siebel Service |
Dispatcher |
Collins is responsible for addressing customer issues when personnel must be sent onsite. |
FROBERTS |
Fred Roberts / Field Service Engineer |
Siebel Service |
Senior Field Engineer |
Roberts is a field service engineer working for Oracle's Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a HandHeld application user. |
JORMSBY |
Jack Ormsby / Field Technician |
Service Handheld (HOR) |
Field Technician - Handheld |
Field technician using the Service Handheld application. |
SMURPHY |
Seth Murphy / Service Manager |
Siebel Service |
Service Administrator |
Murphy manages all service operations. |