Table 25. Demo Users for Siebel Public Sector
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DSMITH |
Dana Smith / Citizen (eService user) |
Siebel Public Sector eService |
Web Corporate User |
Smith is a citizen who seeks service from a variety of government agencies, including applying for social services benefits and paying taxes. |
GOVADMIN |
Siebel Administrator - GOV / Sys Admin - GOV |
Siebel Public Sector |
Siebel Administrator |
System administrator for Siebel Public Sector applications. |
TJACKSON |
Terry Jackson / Doctor (Partner Portal user) |
Siebel Public Sector PRM Portal |
Channel Partner Manager |
Jackson is an employee at a non-profit organization that works in conjunction with a government agency to assist in performing the government mission—whether collecting taxes or helping to deliver benefits to citizens. |
CWEST |
Charles West / Case Worker |
Siebel Public Sector |
PS Benefits Case Management |
West is a case worker with a federal government social services agency, responsible for managing the cases of many citizens throughout the case lifecycle. |
RCOLLINS |
Rich Collins / Tax Case Worker |
Siebel Public Sector |
PS Benefits Case Management |
Collins is a case worker at a state government tax agency, responsible for managing many citizens' tax cases through their lifecycle, including collection, audits, and appeals. |
LTHOMAS |
Leigh Thomas / 311 Call Center Operator |
Siebel Public Sector |
PS Incident Management |
Thomas works as a customer service agent in a local government 311 call center. Leigh is responsible for responding to citizen inquiries on a broad range of topics. |
DFRANKLIN |
Dana Franklin / Investigative Agent |
Siebel Public Sector |
PS Investigative Case Management |
Franklin is an agent with a federal law enforcement agency, responsible for investigating criminal activity and threats to the public interest. |
JROWAN |
Jean Rowan / Immigration Services Officer |
Siebel Public Sector |
PS Investigative Case Management |
Rowan works as an immigration services officer for a federal immigration agency. Jean is responsible for processing incoming applications for visas and citizenship and making determinations as to whether to grant these benefits. |
MWILLIAM |
Mike Williams / Investigative Agent |
Siebel Public Sector |
PS Investigative Case Management |
Williams is an agent with a federal law enforcement agency, responsible for investigating criminal activity and threats to the public interest. |
PMORRIS |
Pat Morris / Intelligence Analyst |
Siebel Public Sector |
PS Investigative Case Management |
Morris is an analyst with a federal intelligence agency, responsible for monitoring and assessing threats to national safety and producing a range of intelligence products. |
CWOODS |
Chris Woods / Public Health Professional |
Siebel Public Sector |
PS Threat & Response Management |
Woods is an epidemiologist with a federal public health agency, responsible for tracking and responding to outbreaks of deadly diseases. |