Siebel Field Service Guide > Agreements > Process of Setting Up Entitlements >

Checking User Properties for Entitlements

Setting the Post Default Created Date to Date Saved user property in the Service Request business component controls the behavior of the Opened field in new service request records. This setting can affect how your Siebel application handles entitlements.

To check the user properties for entitlements

  1. Log into Siebel Tools as an administrator.
  2. In the Object Explorer, navigate to Business Component.
  3. Query for the Service Request business component.
  4. Navigate to Business Component > Business Component User Prop.
  5. Query for the Post Default Created Date To Date Saved user property.
  6. Compare the value for the user property with the descriptions in Setting the Default Opened Date and Time for an SR.
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