This chapter describes how to create and manage contracts (agreements) and their specific levels of service (entitlements). It also describes the screens and views that contain information relating to agreements and entitlements. Topics include:

• Agreements Overview
• Process of Setting Up Agreements
• Entitlements Overview
• Process of Setting Up Entitlements
• Process of Creating Agreements
• Process of Creating Entitlements
• Workflows for Entitlement Creation and Verification
• Workflows for Agreement Renewal and Approval
• Administration - Application Screen
• Administration - Pricing Screen
• Administration - Contracts Screen
• Administration - Product Screen
• Agreements Screen
• Entitlements Screen
• Agreements Charts
• Agreements Reports