Siebel Field Service Guide > Setting Up and Using the Dispatch Board >

About the Dispatch Board

The Dispatch Board screen provides a drag-and-drop interface for selecting field service engineers to carry out activities and manual scheduling of these activities.

Generally, businesses use the Dispatch Board for:

  • Local dispatch. The Dispatch Board is used by a local business to enable the manual scheduling of activities by a local service manager. In this case, the dispatcher is familiar with the territory (or territories) as well as the employees.
  • Centralized dispatch. The Dispatch Board is used by a geographically disperse business with a centralized, dedicated dispatch team. The dispatch personnel search for and schedule employees based on their skill and proximity to activities.

See About Process Flows for Dispatch Board Scheduling for more information about the two methods of dispatch.

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