This chapter describes how to set up and generate charges and invoices for service requests, activities, and agreements. Topics include:

• Charges and Invoices Overview
• About Cost, Price, and Rate Lists
• Invoice Logic
• Process of Setting Up Charging
• Creating Charges
• Recording Billable Expenses
• Processes for Setting Up Invoicing
• Creating Invoices
• Post-Generation Invoice Tasks
• Workflows for Charges and Invoices
• Charges and Invoices Screens