Siebel Field Service Guide > Service Support >
Setting Up Solutions
Use the Administration - Solution screen to provide the information that can provide immediate solutions to requests for service. To add a solution
- Navigate to the Administration - Solution screen > Solutions view.
- Create a new record and complete the fields as appropriate.
To add a resolution document to a solution
- Navigate to the Administration - Solution screen > Solutions view.
- Drill down on the Name field for a selected solution and click the Resolution Documents view tab.
- Create a new record and complete the fields as appropriate.
NOTE: You can only choose a resolution document from the available list. To create a new resolution document, see Resolution Documents View.
To associate solutions with each other
- Navigate to the Administration - Solution screen > Solutions view.
- Drill down on the Name field for a selected solution and click the Related Solutions view tab.
- Create a new record and complete the fields as appropriate.
To associate a service request with a solution
- Navigate to the Administration - Solution screen > Solutions view.
- Drill down on the Name field for a selected solution and click the Service Requests view tab.
- Create a new record and complete the fields as appropriate.
To associate a change request with a solution
- Navigate to the Administration - Solution screen > Solutions view.
- Drill down on the Name field for a selected solution and click the Change Requests view tab.
- Create a new record, and complete the fields as appropriate.
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