Siebel Field Service Guide > Service Support > Administration - Solution Screen >

Resolution Documents View

The Resolution Documents view allows you to associate files with a service request. These files can contain information that contributes to solving the service request. Use the following procedure to create these documents in the Administration - Resolution Documents view.

To create a resolution document

  1. Navigate to the Administration - Resolution Documents view.
  2. In the Resolution Documents list, create a new record.
  3. In the File Name field, navigate to an electronic document on your computer or on your network.
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