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Administration - Solution Screen

The Administration - Solution screen defines solutions to service requests and associated resolution documents, solutions, service requests, and change requests. It also provides predefined solution categories that add information to a solution.

The information provided in these views appears in the Solutions screen (see Solutions Screen). Descriptions of the views for this screen follow.

• Solutions View
• Resolution Documents View
• Related Solutions View
• Service Requests View
• Change Requests View
• Solution Categories View