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Recording Request for Change Records Details

Agents complete request for change details to determine the necessary categories and times of when changes will occur. In addition, they enter descriptions and the systems and subsystems the request for change will impact.

To record request for change details

1. Navigate to the Change Management screen > Request for Change view.
2. In the Request for Change list, create a new record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Examples
   Category	Major, Standard, Minor
   Impact	Major, Standard, Minor
   Urgency	High, Medium, Low
   Planned Start	Date and time
   Emergency	Yes or no
   Reason for Change	Request for change, known problem
   Category	Major, Standard, Minor
   Priority	High, Medium, Low