Bookshelf Home | Contents | Index | PDF |
Siebel HelpDesk Guide > IT Service Management Solution Set > Adding Notes to Request for Change RecordsChange notes are notes that can be attached to the change project. The notes can include back-out plans if the change is unsuccessful, specific challenges, and so on. HelpDesk agents use the Notes view to add notes to request for change records. To obtain the default notes for the change record, you must perform the following task. To add standard notes to a request for change record
|
Siebel HelpDesk Guide | Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |