Bookshelf Home | Contents | Index | PDF |
Siebel HelpDesk Guide > IT Service Management Solution Set > Using Service Level Management (SLM)A visual indicator shows whether the incident record is active, closed, or has breached the associated Service Level Agreement (SLA). Before you can perform the following task, you must make sure your service level management has been enabled. For more information about enabling your service level management, see Enabling Service Level Management. To verify incident records that have an associated Service Level Agreement
|
Siebel HelpDesk Guide | Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |