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Setting Up Links on the Service Request Home Page

It is recommended that administrators set up links on the Service Request home page that correspond to the four main types of Service Requests—Incidents, Problems, Known Errors, and Requests for Change. To set up the links, perform the following procedure.

To set up links on the Service Request home page

1. Navigate to the Administration - Application > View Links view.
2. In the Screen Homepages list, select the Service Requests record.
3. In the View Links form create a new record for each of the four links (All Incidents, All Problems, All Known Errors, and All Requests for Change) by completing the fields described in the following table.

   Name	Description	View	Default Query
   All Incidents	All HelpDesk Incidents	All Service Request View (HelpDesk UI)	All Incidents
   All Problems	All HelpDesk Problems	All Service Request View (HelpDesk UI)	All Problems
   All Known Errors	All HelpDesk Known Errors	All Service Request View (HelpDesk UI)	All Known Errors
   All Requests for Change	All HelpDesk Requests for Change	All Service Request View (HelpDesk UI)	All Requests for Change