Bookshelf v8.0: Response Type Definitions

The information captured and stored in the Response Details view depends on the response type that you select in the Response Type field of the response record. For each response type value, Table 28 identifies some of the field names in which information is captured and describes the captured information.

NOTE: A Response is not automatically created when you click a Related Events link in an email or Web treatment. Siebel Marketing and Siebel Campaigns do not provide responses for Clicked on Related Event.

Table 28. Response Type Field Values in the Response Details Form
Response Type	Field Name	Captured Information and Description
Accepted Invitation	Summary	Indicates user accepted invitation.
Attended	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect attended the event.
Cancelled	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect canceled.
Clicked on event URL	Description	Contains Event Name. Indicated that the contact or prospect clicked on the URL in the invitation email.
Clicked on Product URL	Summary	Name of the product. The list of product URLs the respondent clicked appears in the Responses screen, Products view.
Clicked on Web Treatment	Summary	Name of the Web treatment that the treatment recipient clicked.
Completed Web Survey	Summary	Name of the Web survey that the treatment recipient clicked.
Confirm Subscribe to List	Summary	Indicates that the user's request to subscribe has been processed. An email is sent to confirm this status.
Confirm Unsubscribe to List	Summary	Indicates that the user's request to unsubscribe has been processed. An email is sent to confirm this status.
Confirmed	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect confirmed his or her attendance.
Declined Engagement	Description	Indicates that the user declined participation in the topic.
Declined Invitation	Summary	Indicates that the user declined the invitation.
Downloaded Info/File(s)	Downloaded File	Name of the downloaded file.
	Subject	Subject of the file.
	Summary	Optional comment.
Forward to a Friend	Comment	Allows user to include personal note to friend who is receiving the forwarded message.
	Email Address	Input area for Email address of friend who is receiving the message.
	First Name	Input area for First Name of the friend who is receiving the message
	Last Name	Input area for Last Name of the friend who is receiving the message.
Gave Referral	Summary	Indicates user provided a referral.
Invited	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect was invited.
No Interest	Summary	Indicates the user was not interested in topic.
No-Show	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect did not arrive at the event.
One Click Unsub	Summary	Indicates that the user's request to unsubscribe has been processed.
Pending	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect is currently in the process of registering.
Read Receipt	Not applicable	An optional response type that requires additional configuration to support automatic creation. Marketers can embed an HTML tag in HTML emails that Siebel Marketing can use to count each time the email is opened (read). The read receipt tag contains an image request. When that image is requested it is interpreted as an opened email.
Rejected
Requested Unsubscribe Response	Subject	Can store the subject line of an inbound email or be edited manually.
	Summary	Contents of the email. Applies only to campaign responses.
	Time of Day (Subscribe by phone)	Indicates the respondent's preference for a time if the respondent wishes to subscribe by telephone. Choices are Morning, Afternoon, and Evening.
Requested call back	Phone #	Respondent's phone number.
	Priority	Priority level of the callback request. Choices are Urgent, High, Medium, and Low.
	Summary	Stores the comments for a Web-generated response or can be edited manually.
	Time of day	Indicates the respondent's preference for the time of callback. Choices are Morning, Afternoon, and Evening.
	Topic	Can store the subject line of an inbound email or be edited manually. The list of products for which the respondent requested a callback appears in the Responses screen, Products list.
Requested Further Engagement	Description	Indicates that the user has requested further discussion
Requested more info	Comments	Stores the comments for a Web-generated response. Other comments may be entered manually.
Requested more info	Email	Email address, if the delivery method is email.
Requested more info	Fax	Fax number, if the delivery method is fax.
Requested more info	Phone	Phone number, if the delivery method is phone.
Requested more info	Ship Method	The preferred method of delivery—direct mail, email, fax, or phone—that the customer has specified be used for delivery of information.
Requested more info	Street Address, City, State, ZIP, Country	The address to which the information is mailed if the preferred delivery method is direct mail. The list of products for which the respondent requested information appears in the Responses screen, Products list.
Requested more info	Topic	Can store the subject line of an inbound email or be edited manually.
Requested Unsubscribe	Email, Fax, Phone, Direct Mail	The choices are subscribe and unsubscribe.
Respondent Interested	Description	Indicates that the responder has shown interest in topic.
Respondent Purchased	Not applicable	This response is not created automatically. You must use Siebel Business Process Designer to capture responses of this type. The orders for this purchase are displayed in the Responses screen's Orders view.
Respondent unreachable	Summary	Optional comment.
Response created opportunity	Summary	The list of opportunities can be accessed by selecting the Responses Opportunities view.
Submitted Source Code
Subscribe to List	Summary	Indicates that the user's request to subscribe has been processed.
Unclassified Response	Not applicable	The response does not fall into one of the main response type categories or is a campaign response that requires manual processing.
	Subject	Subject of the email. Applies only to campaign responses.
	Summary	Contents of the email. Applies only to campaign responses.
Unsubscribe to List	Summary	Indicates that the user's request to unsubscribe has been processed.
Waitlisted	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect has been waitlisted due to exceeded capacity.
Walk-in	Description	Contains Attendee Status and Event Name. Indicates that the contact or prospect arrived at the event without registration.