Table 28. Response Type Field Values in the Response Details Form
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|
Captured Information and Description |
Accepted Invitation |
Summary |
Indicates user accepted invitation. |
Attended |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect attended the event. |
Cancelled |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect canceled. |
Clicked on event URL |
Description |
Contains Event Name. Indicated that the contact or prospect clicked on the URL in the invitation email. |
Clicked on Product URL |
Summary |
Name of the product. The list of product URLs the respondent clicked appears in the Responses screen, Products view. |
Clicked on Web Treatment |
Summary |
Name of the Web treatment that the treatment recipient clicked. |
Completed Web Survey |
Summary |
Name of the Web survey that the treatment recipient clicked. |
Confirm Subscribe to List |
Summary |
Indicates that the user's request to subscribe has been processed. An email is sent to confirm this status. |
Confirm Unsubscribe to List |
Summary |
Indicates that the user's request to unsubscribe has been processed. An email is sent to confirm this status. |
Confirmed |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect confirmed his or her attendance. |
Declined Engagement |
Description |
Indicates that the user declined participation in the topic. |
Declined Invitation |
Summary |
Indicates that the user declined the invitation. |
Downloaded Info/File(s) |
Downloaded File |
Name of the downloaded file. |
Subject |
Subject of the file. |
Summary |
Optional comment. |
Forward to a Friend |
Comment |
Allows user to include personal note to friend who is receiving the forwarded message. |
Email Address |
Input area for Email address of friend who is receiving the message. |
First Name |
Input area for First Name of the friend who is receiving the message |
Last Name |
Input area for Last Name of the friend who is receiving the message. |
Gave Referral |
Summary |
Indicates user provided a referral. |
Invited |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect was invited. |
No Interest |
Summary |
Indicates the user was not interested in topic. |
No-Show |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect did not arrive at the event. |
One Click Unsub |
Summary |
Indicates that the user's request to unsubscribe has been processed. |
Pending |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect is currently in the process of registering. |
Read Receipt |
Not applicable |
An optional response type that requires additional configuration to support automatic creation. Marketers can embed an HTML tag in HTML emails that Siebel Marketing can use to count each time the email is opened (read). The read receipt tag contains an image request. When that image is requested it is interpreted as an opened email. |
Rejected |
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|
Requested Unsubscribe Response |
Subject |
Can store the subject line of an inbound email or be edited manually. |
Summary |
Contents of the email. Applies only to campaign responses. |
Time of Day (Subscribe by phone) |
Indicates the respondent's preference for a time if the respondent wishes to subscribe by telephone. Choices are Morning, Afternoon, and Evening. |
Requested call back |
Phone # |
Respondent's phone number. |
Priority |
Priority level of the callback request. Choices are Urgent, High, Medium, and Low. |
Summary |
Stores the comments for a Web-generated response or can be edited manually. |
Time of day |
Indicates the respondent's preference for the time of callback. Choices are Morning, Afternoon, and Evening. |
Topic |
Can store the subject line of an inbound email or be edited manually. The list of products for which the respondent requested a callback appears in the Responses screen, Products list. |
Requested Further Engagement |
Description |
Indicates that the user has requested further discussion |
Requested more info |
Comments |
Stores the comments for a Web-generated response. Other comments may be entered manually. |
Requested more info |
Email |
Email address, if the delivery method is email. |
Requested more info |
Fax |
Fax number, if the delivery method is fax. |
Requested more info |
Phone |
Phone number, if the delivery method is phone. |
Requested more info |
Ship Method |
The preferred method of delivery—direct mail, email, fax, or phone—that the customer has specified be used for delivery of information. |
Requested more info |
Street Address, City, State, ZIP, Country |
The address to which the information is mailed if the preferred delivery method is direct mail. The list of products for which the respondent requested information appears in the Responses screen, Products list. |
Requested more info |
Topic |
Can store the subject line of an inbound email or be edited manually. |
Requested Unsubscribe |
Email, Fax, Phone, Direct Mail |
The choices are subscribe and unsubscribe. |
Respondent Interested |
Description |
Indicates that the responder has shown interest in topic. |
Respondent Purchased |
Not applicable |
This response is not created automatically. You must use Siebel Business Process Designer to capture responses of this type. The orders for this purchase are displayed in the Responses screen's Orders view. |
Respondent unreachable |
Summary |
Optional comment. |
Response created opportunity |
Summary |
The list of opportunities can be accessed by selecting the Responses Opportunities view. |
Submitted Source Code |
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|
Subscribe to List |
Summary |
Indicates that the user's request to subscribe has been processed. |
Unclassified Response |
Not applicable |
The response does not fall into one of the main response type categories or is a campaign response that requires manual processing. |
Subject |
Subject of the email. Applies only to campaign responses. |
Summary |
Contents of the email. Applies only to campaign responses. |
Unsubscribe to List |
Summary |
Indicates that the user's request to unsubscribe has been processed. |
Waitlisted |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect has been waitlisted due to exceeded capacity. |
Walk-in |
Description |
Contains Attendee Status and Event Name. Indicates that the contact or prospect arrived at the event without registration. |