Siebel Order Management Guide Addendum for Industry Applications > Customer Asset-Based Ordering >
Creating a Disconnect Order (End User)
A customer working through the Web can disconnect a complete service item and all of its components. This action disconnects the parent product and all child products on lower levels of the hierarchy. You cannot disconnect a child product by itself. NOTE: In Siebel eSales for Communications, Media and Energy, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.
To disconnect a service item
- In the My Account screen, in the Products & Services list, click Service Items.
- In the Select Account list, select the account.
- In the Service Items list, select the item to be disconnected.
- Click Disconnect.
You are taken to the Shopping Cart, where you see the product and all of its components with the Action code of Delete.
- Click Check Out.
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