This chapter discusses Oracle's Siebel order management's basis on a service-oriented architecture (SOA), and the services that form the foundation of C/OM functions.

This chapter includes the following subjects:

• About Business Services
• About Service-Oriented Architecture (SOA)
• How Siebel C/OM Is Built on a Service-Oriented Architecture
• How Siebel C/OM Can Be Integrated with Other SOA Applications
• Web Services for Customer Order Management