Siebel CRM Desktop for Microsoft Outlook Administration Guide > Administering Siebel CRM Desktop > Troubleshooting Problems That Occur with Siebel CRM Desktop >

Enabling SOAP Data Dumps

You can enable extended SOAP dumps and use them to troubleshoot problems in greater detail. A SOAP dump logs all requests to the Siebel Server and all responses from the Siebel Server.

To enable SOAP data dumps

1. Back up the Windows Registry.
2. On the client computer, add the following key to the Windows Registry:

   Key	Value
   [HKEY_CURRENT_USER\Software\Oracle\CRM Desktop]	"Siebel:SOAPDumpBaseFname"="x:\\path\\soap_dump.xml" where: path identifies an existing path where Siebel CRM stores the SOAP dump.

   For more information, see Windows Registry Parameters That Affect Siebel CRM Desktop Behavior.

3. Restart Microsoft Outlook.

   Siebel CRM will create SOAP dump files during each synchronization cycle.