This chapter describes some issues that affect the performance and throughput of selected functionality for Siebel Communications Server and related modules, and provides guidelines for tuning these modules to achieve and maintain optimal performance and scalability. It contains the following topics:

• About Siebel Communications Server
• Session Communications Infrastructure
• Performance Factors for Session Communications
• Topology Considerations for Session Communications
• Best Practices for Session Communications Tuning
• Siebel Email Response Infrastructure
• Performance Factors for Siebel Email Response
• Topology Considerations for Siebel Email Response
• Best Practices for Siebel Email Response Tuning

Functionality covered in this chapter includes session communications (typically, Siebel CTI) and Siebel Email Response. Other communications-related modules are not covered.

For more information about topics in this chapter, see the following documents on the Siebel Bookshelf:

• Siebel Communications Server Administration Guide
• Siebel Email Response Administration Guide
• Siebel System Administration Guide
• Siebel Smart Answer Administration Guide