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Multiple Workflow Monitor Agents and Workflow Action Agents

Each Workflow Agent combination monitors the policies within its assigned workflow policy group. If you are a high-volume call center or you have a large number of policies that need very short polling intervals, you may want to create multiple groups with Workflow Agent processes to run in parallel. A single Workflow Agent process that is monitoring and handling a large number of events may become slow to respond and not meet the time interval commitments set by the policy.

Running multiple Workflow Monitor Agent and Workflow Action Agents in parallel:

  • Focuses a component's polling resources on a smaller number of workflow policies.
  • Allows faster throughput by shortening the time between when the workflow policy event is triggered and when the component notices the event.
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