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Siebel Public Sector Guide > Managing Benefits Cases > Calculating Benefits Eligibility > Using eAdvisor to Manage a Benefits Eligibility AssessmentThis task is a step in Process of Managing Benefits Cases. Intake agents can administer assessment questions using eAdvisor as an eligibility assessment tool. This process may be used for discrete programs with clear guidelines where eligibility can be determined based on the answers to assessment questions. Final eligibility is often granted after the information given by the applicant is verified as accurate and complete. This tool also can be used by an applicant using a self-service Web site. NOTE: Siebel eAdvisor is a separate module that organizations may purchase for purposes of eligibility determination. To use eAdvisor for an Eligibility Assessment
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