Siebel Public Sector Guide > Managing Immigration Contacts >

Scenario for Managing Immigration Contacts and Identities

This scenario provides an example of a process performed by immigration and citizenship agency users. Your agency may follow a different process according to its business requirements.

Arrival Management

A traveler arrives at an airport from another country on an international flight. After arrival, the traveler passes through immigration, where an immigration officer reviews the traveler's documentation. The immigration officer searches for the traveler in the system, using a variety of different identification methods including entering in her passport number, swiping the passport's magnetic strip in a reader, or using a biometric device to compare the traveler's fingerprint or other biometric to a database of biometric records.

The immigration officer verifies that the traveler has valid credentials (passport or visa) for admission to the country, and that the credentials match the traveler's credentials in the system.

The immigration officer enters confirmation of admittance to the country in the system, and collects additional information from the traveler, such as where the traveler will be staying during the visit. This information is collected either electronically or on a paper form, which is entered into the system at a later date.

For travelers whose credentials are not in order, or who are flagged for security reasons, the immigration officer sends the travelers to secondary screening area for additional questioning.

Stay Management

When the traveler leaves the country, the departure is recorded by an immigration officer. The traveler's record is located in the system, and it is updated to reflect the departure.

The system continually monitors for travelers who have arrived in the country but have not departed by the date on which their credentials expire. When travelers who have overstayed are located, the system alerts the appropriate enforcement officers and provides information to assist in tracking down the travelers.

Case Creation

A case processor is assigned a number of paper applications that have been received in the case processing center.

For each application, the case processor checks to see whether the applicant is already in the system, and if the applicant is not in the system, the case processor creates a new case record and associates the applicant with the case. The case processor verifies that the contact details are the same as in the paper application. If the contact is not in the system, the case processor creates a new record for the applicant, capturing the details provided in the application.

Citizenship Identity Update and Matching

A client completes a form to alert the citizenship agency that her marital status, last name, and address has changed to that of her new husband. When the form is received by the agency, a citizenship clerk locates the client's record and updates her last name and marital status as a new identity. The clerk also maintains a record of Diane's prior marital status and last name in the system.

While researching a citizenship case for another client, the clerk finds a previous contact record created for the client when he applied for citizenship 20 years earlier. Although the two records have different citizenships, the clerk determines that the records are likely to be for the same person, because both have the same name, birth date, and other characteristics. The clerk selects the older record and links it with the new record for the client.