Tax and revenue agencies at the national, regional, or local level can use Siebel Public Sector to track and manage service requests, as well as audits, appeals, and collection cases. This chapter describes how to use Siebel Public Sector to manage tax cases. It includes the following topics:

• Scenarios for Tax Case Management
• About Working with Tax Case Files
• Adding Tax Case Attachments and Notes

NOTE:  Many of the procedures used in Managing Investigative Cases also apply to tax cases. For this reason, it is recommended that you also refer to that chapter for more information on how to manage tax cases.