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Overview of Siebel Remote

Siebel Remote is a solution that allows a Mobile Web Client (MWC) that usually runs remotely in a disconnected mode to perform synchronization, which is the process of allowing a laptop or other remote computer that is periodically disconnected from the network to connect to a Siebel Server and exchange updated data and files. Siebel Remote allows field personnel to share current information with other members of virtual teams and connected users.

If the user enters and updates information in the local database, then the client software for Siebel Remote tracks the changes as synchronization transactions. If this user connects to the Siebel Server through a modem, LAN (local area network), WAN (wide area network), VPN (virtual private network), or other network, then Siebel Remote uploads these transactions from the remote client to the Siebel Server.

Between synchronization sessions, the Siebel Server prepares transactions that other users have applied to the server database. Server components then write these transactions to a separate outbox for each user. You can configure Siebel Remote to combine these transactions with updated, published, or requested marketing literature, correspondence templates, and other types of file attachments. Siebel Remote downloads these transactions to the remote client during the next synchronization session.

This guide assumes that you have successfully installed your Siebel application and completed the installation steps that the Siebel Applications Administration Guide describes. The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.