Siebel Remote and Replication Manager Administration Guide > Monitoring and Reporting > Monitoring and Logging for Siebel Remote >

Automatic Notification of Critical Conditions

During processing, certain critical conditions can occur on the Siebel Server that are related to the Transaction Router, Transaction Processor, or Transaction Merger. You can configure the Siebel Server so that if one of these conditions occurs, then the Siebel Server creates a notification alert and automatically sends an email message to you. The purpose of this notification alert is to reduce the amount of time that is required to detect and respond to these problematic conditions. The following conditions can create this notification message:

• A server component fails to start.
• A standard system failure occurs, such as the component failing or exiting abnormally.
• No more disk space is available on the Siebel Server, which prevents the server from writing event logs.
• Siebel CRM reaches a defined critical throughput threshold for Siebel Remote, which is the number of transactions in a specified time period. This situation is known as the Monitor Data Calculate Period. This period can include the following items:
  • Visible event transactions. Transactions that affect the amount of visible data and who can view that data, such as the addition of an Account.
  • Position rule transactions. Certain visible event transactions that affect who can view specified data, such as assigning a user to an Account.
  • Combined transaction types.
  • Routing throughput of the Transaction Router.

To configure the email notification alert, you define the critical throughput thresholds and related alert notification settings. For more information, see Siebel System Administration Guide.