Siebel Remote and Replication Manager Administration Guide > Monitoring and Reporting > Monitoring and Logging for Siebel Remote >

Monitoring the Transaction Backlog

Beginning with Siebel CRM version 7.7, the Transaction Backlog view displays information about the number of Siebel Remote transactions that Siebel Remote backlogs. A backlog is a set of transactions that is waiting to be routed by the Transaction Router. The following information is available in the Transaction Backlog view:

• Count of backlogged transactions in the Siebel Enterprise
• Count of backlogged transactions on a specific server, which includes users with transactions waiting on the Siebel Server that you choose
• Count of backlogged transactions that exist for a chosen user on the Siebel Server for that user

Backlog information is available for all Siebel Servers in the Siebel Enterprise, for an individual Siebel Server, or for an individual user.

For more information, see About the Siebel Enterprise and the Siebel Enterprise Server, and Troubleshooting a Large Transaction Backlog Problem.

To monitor the transaction backlog

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging In to the Siebel Server as an Administrator.

2. Monitor the combined transaction backlog for users in the Siebel Enterprise:
   1. Navigate to the Administration - Siebel Remote screen, and then the Transaction Backlog view.
   2. In the Enterprise form, click Calculate Backlog.

      The number of backlogged transactions displays. This number is the sum of the individual server backlogs.

3. Monitor the transaction backlog for a specific Siebel Server:
   1. Navigate to the Administration - Siebel Remote screen, and then the Transaction Backlog view.
   2. In the Servers list, choose the Siebel Server you must monitor, and then click Calculate Server Backlog.
4. Monitor the transaction backlog for a specific user:
   1. Navigate to the Administration - Siebel Remote screen, and then the Transaction Backlog view.
   2. In the Users list, query the User ID field for the user ID of the user you must monitor, and then click Calculate Mobile Client Backlog.

      To determine the count of backlogged transactions for a specific user, Siebel Remote calculates the pending transactions that are not yet routed. This might include transactions that are visible to the chosen user but are not routed to that user.