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Options for Configuring TrickleSync


This topic describes configuration options you can set when you configure TrickleSync.

General TrickleSync Options

Table 18 describes options you can specify for TrickleSync. To avoid data integrity problems, do not use TrickleSync if the user uses integrated synchronization for Siebel Handheld.

Table 17. General TrickleSync Options
Option
Description

Enable TrickleSync

Required. Make sure the Enable TrickleSync check box contains a check mark.

User Confirmation

(Optional). If the User Confirmation check box contains a check mark, then the TrickleSync agent notifies the user before it begins a synchronization and it waits for the user to click OK before proceeding.

Maximum Network Latency

Required. Sets a network latency that prevents the TrickleSync agent from starting a synchronization session. For example, at a connection speed of 56K, the threshold can be 200 to 300 milliseconds. You can create a general policy for an appropriate value to use, but the individual user can change the value for synchronization.

Siebel releases earlier than Siebel CRM version 7.7 include a Maximum Retries field. Beginning with Siebel CRM version 7.7, there is no limit to the number of times that TrickleSync attempts to complete a scheduled synchronization.

Options for the Synchronization Frequency of TrickleSync

Table 18 describes options you can specify for synchronization frequency.

Table 18. Options for the Synchronization Frequency of TrickleSync
Option
Description
Retry

System boot up

Do the next synchronization after the computer starts and is operational.

If a network connection is not available, then try again the next time the computer reboots.

Mobile Client Startup

Synchronize after the remote client starts.

If a network connection is not available, try again the next time the remote client starts.

Minutes

Synchronize at the interval in minutes that the Minutes picklist specifies. You can configure a TrickleSync synchronization to occur as frequently as every 10 minutes.

Not applicable.

Hourly

Synchronize every hour at the minute after the hour that the Hourly At field specifies. For example, if the Hourly At field is 25, then Siebel Remote performs synchronization at a 1 to 25 ratio, a 2 to 25 ratio, and so on.

If the computer is not operational at the specified time, then Siebel Remote synchronizes at the earliest time when the computer is operational.

Daily

Synchronize every day at the time that the Daily At field specifies. For example, to specify synchronization to occur every day at 10:00 in the evening, you can enter 10:00 PM. It is not necessary to enter periods in PM.

Weekly

Synchronize every week on the day that you choose in the Weekly On picklist, and at the time that you enter in the Weekly At field.

Options for Date and Time Scheduling of TrickleSync

Table 19 describes how Siebel Remote uses the value in the TrickleSync Schedule field according to the value that you enter in the Synchronization Frequency field.

Table 19. How Siebel Remote Uses the TrickleSync Schedule According to the Synchronization Frequency
Synchronization Frequency
How Siebel Remote Interprets the Value in the TrickleSync Schedule Field

Minutes

The absolute value of the minutes in the date and time value determines the number of minutes between synchronization attempts. For example, if TrickleSync Schedule is 11/17/2008 4:10 PM, then synchronization attempts occur every 10 minutes.

Hourly

The absolute value of the minutes in the date and time value determines the number of minutes after the hour when each synchronization attempt occurs. For example, if TrickleSync Schedule is 11/17/2008 4:10 PM, then synchronization attempts occur at 10 minutes after every hour.

Daily

The absolute values of the hour and minutes in the date and time value determines the hour and minute of the day when each synchronization attempt occurs. For example, if TrickleSync Schedule is 11/17/2008 4:10 PM, then synchronization attempts occur at 4:10 PM each day.

Weekly

The actual day of the week for the date that the TrickleSync Schedule field contains determines the day of the week when weekly synchronizations occur. The absolute values of the hour and minutes in the TrickleSync Schedule value determines the hour and minute of the day when each synchronization attempt occurs. For example, if TrickleSync Schedule is 11/17/2008 4:10 PM, and if 11/17/2008 is a Monday, then synchronization attempts occur every Monday at 4:10 PM.

System boot up

TrickleSync does not use Date and Time information for the System frequency value. Siebel Remote performs synchronization after the user starts the computer and the computer establishes a working network connection.

Mobile Client startup

TrickleSync does not use Date and Time information for the Mobile frequency value. Siebel Remote performs synchronization after the user starts the computer and the computer establishes a working network connection.

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