DCK-00123: Error opening file (null) for read.

The Synchronization Manager log contains the following error message:

[ERR33] (drl.cpp 5(206) err=1700123 sys=1400022) DCK-00123: Error opening file d:\siebfile\S_DOC_PPSL_0-CQNE_0-S9.saf for read

Possible causes include the following items:

• Unable to access the file system directory.
• File attachments do not exist in the file system.

You can do the following:

• If this problem occurs with only one particular remote client, then make sure the System DSN is configured correctly.
• Verify that the attachments are available in the file system. A Siebel application comes with a set of predefined default templates. Make sure you have copied the files from the dbsrvr\files directory to the Siebel File System.

DCK-00164: Error connecting to datasource (null) ((null))

The Synchronization Manager log contains the following error message:

(syncsrvr.cpp 22(692) err=1700213 sys=0)

The Siebel Gateway and Services were started while the Siebel Server was shut down.

You can do the following:

• Navigate to the Administration - Server Management screen, and then the Components view.
• Shut down the Synchronization Manager, and then restart it.
• To make sure that Synchronization Manager contains a running state, refresh the applet.

For more information, see Configuring Server Components for Synchronization and Transactions and Siebel System Administration Guide.

DCK-00213: Another Synchronization Server is already servicing this node.

Possible causes include the following items:

• A synchronization session is interrupted. If a client synchronization session stops or disconnects abnormally, then the Siebel Synchronization Manager might still be running.
• If a user connects to a dial-up line through TCP/IP and the line is disconnected, then the TCP/IP session remains active for a certain time. The Synchronization Manager task cannot close until the TCP/IP session is released.

You can do the following:

• Configure the TCP/IP timeout on the Siebel Server. Contact your System Administrator for information about the TCP/IP keep alive functionality.

DCK-00214: Directory (null) does not exist

Docking directories of remote clients are deleted.

You can do the following:

• To recreate these docking directories to enable the remote client to download the latest snapshot files, you can reextract the users.
• Resynchronize with the Siebel Server.