Siebel Financial Services Enterprise Application Integration Guide > Financial Services EAI Business Scenarios > Data Access and Replication >
Accessing Customer History Information
Financial Service institutions are typically very cautious in the way they treat customer data. However, they still need to provide access to data while replicating as few times as possible, if at all. Your Customer Service agents need to know the transaction history of your customers in order to serve them best. This information is typically stored in Customer Account Transaction Management systems on mainframe computers. Table 25 details the requirements for integrating customer transaction history information into Siebel.
Table 25. Customer Data Import Integration Requirements
|
Technological Requirement |
|
To access the Siebel database |
Business service to query the integration object |
Industry XML Transaction Manager FINS ACORD XML Transaction Manager FINS IFX XML Transaction Manager Transaction Manager Factory Class |
To convert internal Siebel message format into different industry XML standards. |
Siebel message-to-XML conversion technology |
Industry XML Converter FINS ACORD XML Converter FINS IFX XML Converter Converter Factory Class |
To place the converted XML document in the destination queue |
IBM MQSeries compatibility |
EAI MQSeries AMI Transport EAI MQSeries Server Transport |
Siebel Virtual Business Components (VBC) are built to handle just this business need. VBCs abstract external data and present it to the Siebel application as part of the Siebel data model. All the Siebel business logic and user interface components can process Virtual Business Components in exactly the same way that they handle regular Siebel Business Application components. Table 26 displays the requirements for customer data access integration.
Table 26. Customer Data Access Integration Requirement
|
Technological Requirement |
|
To provide access to the Customer Information Files (CIF) stored on a mainframe and display the information in the customer portal |
Access to non-Siebel data without replication |
Siebel Virtual Business Components (VBC) |
|