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About Creating, Modifying, or Deleting an Appointment

You can add a new appointment, change an existing appointment, or remove an appointment in either Siebel Business Applications or Microsoft Outlook. Synchronization is automatic except in the instances described in Factors That Determine Calendar Synchronization.

In the specific case where the Owner adds or removes a contact attendee from an appointment in Siebel Business Applications, the change is synchronized with the participant lists of the corresponding Microsoft Exchange calendar items for all sync-enabled participants.

NOTE:  If an Owner removes a participant from a recurring appointment in Microsoft Exchange, the change is not synchronized with Siebel Business Applications, but neither does the older Siebel data overwrite the change in Microsoft Exchange. If the Owner changes appointment header information (such as Start Date, End Date, and Description) in Exchange, these header changes are synchronized with Siebel Business Applications.

Modifying Recurring Appointments

Siebel Business Applications do not support the same recurrence options as Microsoft Outlook, for example, appointments that occur every other week are supported by Microsoft Outlook, but not by Siebel Business Applications. Siebel Business Applications support a Meeting Repeat frequency of every day, week, month, quarter, and year.

If you set a recurrence pattern that is not supported by Siebel Business Applications, when the appointment is synchronized, SSSE creates individual read-only appointments in Siebel Business Applications to represent individual instances of the recurring appointment. However, there is a limit to the number of individual read-only appointments that can be created by synchronizing an appointment with an unsupported recurrence pattern. This limit is determined by the value of the Max Recurring Instances setting for the Siebel Calendar domain. For information on specifying a value for the Max Recurring Instances setting and on configuring recurring appointments, see Configuring Recurring Appointments.

If you modify a particular instance of a recurring appointment in Microsoft Outlook, you cannot modify that appointment in Siebel Business Applications after it is synchronized. However, you can continue to modify the appointment in Microsoft Outlook. If you modify all instances of a recurring appointment in Microsoft Outlook, then you can continue to modify the appointment in either Microsoft Outlook or Siebel Business Applications.

Related Topic

About Using SSSE with Calendar Records

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