Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Working with Smart Answer Profiles >
Creating a Siebel Email Response Profile
To implement Smart Answer in Siebel Email Response, you need to create a Siebel Email Response profile. To create a Siebel Email Response profile, you need to perform the following tasks:
- Create a Siebel Email Response profile.
- Associate the profile with a setting.
- Make sure the Siebel Email Response - Process Message Workflow points to the Smart Answer profile.
- Set up input arguments.
To create a Siebel Email Response profile
- Navigate to the Administration - Smart Answer screen > Smart Answer Profiles view.
- In the Smart Answer Profiles screen, click New, then use the following table to complete the fields.
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Name |
Name of the profile. |
Catalog Name |
Name of the KB catalog that you used when you enabled the Smart Answer server component. |
Business Component |
Select Mail Agent Activity. |
Business Object |
Select Mail Agent Activity. |
To associate a Siebel Email Response profile with a setting
- Navigate to the Administration - Smart Answer screen > Smart Answer Profiles view.
- Select the profile, then click the Settings view tab.
- Click New, select a setting, then click OK.
NOTE: The Siebel Email Response profile is configured in advance to send body and subject fields for categorization. To add another field, see Creating Additional Fields for Analyzing Incoming Messages.
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