This chapter explains how to do the following:

• Set up Siebel Smart Answer on your Siebel Server
• Administer and maintain the Smart Answer KB
• Configure your Siebel application to expose Smart Answer functionality

This chapter contains the following sections:

• Prerequisite Tasks
• Creating and Training Your KB
• Setting Up Smart Answer Manager
• Guidelines for Smart Answer Implementation
• Setting Up Smart Answer for International Deployment
• Working with Smart Answer Content Types
• Working with Smart Answer Settings
• Working with Smart Answer Profiles
• Smart Answer Setup
• Administering and Maintaining Smart Answer
• Smart Answer KB Performance FAQ