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Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >
Working with Smart Answer Settings
You must configure some of your Smart Answer settings to correspond with the equivalent settings in Banter Workbench. The settings specify which fields to use to take information from your incoming requests and store in your KB. The Smart Answer settings are described in Table 2.
Table 2. Smart Answer Settings
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EmailSender |
The Search engine will search on fields defined as Sender in Banter Workbench. |
Text or numeric. |
Message |
The Search engine will search on fields defined as Message in Banter Workbench. |
Text or numeric. |
Subject |
The Search engine will search on fields defined as Subject in Banter Workbench. |
Text or numeric. |
Text |
The Search engine will search on fields defined as Text in Banter Workbench. |
Text. |
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