Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Working with Smart Answer Content Types

Content types for Smart Answer are created in Siebel Tools. Content types are derived from business components. Content types represent the types of data for which your Smart Answer engine will search.

For Smart Answer to work properly in the Search Center, you must create a new Find object in Siebel Tools for each Smart Answer profile that requires different content types. By default, Siebel Tools already supports four content types that correspond to four predefined Find objects, as follows:

• Smart Answer Literature
• Smart Answer Solution
• Smart Answer Resolution Item
• Smart Answer Decision Issue

The purpose of having a different Find object for each different content type is to support multiple content types for a Smart Answer profile. Each content type has a different view for drilldown, and preview, so you must have different Find objects to specify different drilldown and preview views for each Smart Answer content type.

For more information on Find objects, see Siebel Search Administration Guide.

To create a Smart Answer content type

1. In Siebel Tools, copy an existing Find object—for example, Smart Answer Literature (Siebel eService).
2. Change the following object properties to reflect your new find object:
   • Name
   • Drilldown view
   • Preview
3. Compile and test the Find object.