Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >

Importing the Knowledge Base File

You import the KB File into a catalog in the Administration - Catalog screen. The catalog name must be the same value in the following places:

• Name field for the catalog in the Administration - Catalog screen.
• Knowledge Base Name parameter in the Smart Answer Manager server component.
• (Siebel Email Response only) The Smart Answer Catalog process property in the Siebel Email Response - Process Message workflow. By default, the value of the process property is KB. To override this value with the name of your catalog, you assign the name of your catalog to the Catalog Name input argument of the response group.

  NOTE:  By default, the Response Group monitors the catalog titled KB. A Catalog Name input argument is not required if you enter KB as the name of your catalog and as the knowledge base name parameter in the Smart Answer Manager server component.

Before you can import the KB file into your KB catalog, you must copy the KB file to a specific location in the Siebel File System. To import the KB file into your KB catalog, perform the following tasks:

• Copy your KB file to the Siebel File System in the \cms directory.
• Import the KB catalog and categories in the Administration - Catalog screen.

To copy the KB file into the Siebel File System

1. Navigate to the Administration - Server Configuration screen > Servers view.
2. Click the Parameters tab for a Siebel Server, then query for Siebel File System.

   If the query does not find the parameter, click the Advanced button.

   The value in this parameter shows you the location of the Siebel File System.

3. Copy the KB file to the \cms root directory of the Siebel File System.

To import the KB catalog and categories

1. Navigate to the Administration - Catalog screen.
2. Select the catalog to which you want to import the KB catalog, then click the More Info view tab.
3. In the More Info form, click New. Use the following table to complete the fields.

   Field Name	Description
   Name	Name of the KB catalog that you used when you enabled the Smart Answer server component.
   Smart Answer Catalog File	Type. The KB filename without the .kb file extension.

4. Click Smart Answer Import.

   The KB file and its categories are imported into your catalog file.