Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >

Enabling Smart Answer Server Component

To bring the server component online, you must set the Knowledge Base name parameter in the Smart Answer Manager server component. The parameter name is the same as that of your catalog. If you named your catalog KB, then you must enter this value as the parameter name.

To enable the Smart Answer server component

1. Navigate to the Administration - Server Management screen > Servers view.
2. Select the Siebel Server where you want to enable the Smart Answer server component.
3. Click the Components tab, then query for the Smart Answer Manager component.

   The Smart Answer Manager server component has a component state of Unavailable.

4. Navigate to the Administration - Server Configuration screen > Servers view.
5. Click the Parameters tab, then query for the Knowledge Base Name server parameter.
6. In the Parameters list, change the Value field to the KB catalog name.

   NOTE:  Changing the Value field to the KB catalog name allows the Smart Answer Manager server component to be brought online when the Siebel Server is restarted.

   For more information, see the Siebel Installation Guide for the operating system you are using.

7. Restart the Siebel Server.
8. Navigate to the Administration - Server Management screen > Servers view.
9. Click the Components tab, then query for the Smart Answer Manager component.

   Verify that the Smart Answer Manager server component has a component state of Online.