Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Setting Up Smart Answer Manager >

Siebel Email Response and Response Groups

In Siebel Email Response, you must create one response group for each KB catalog. The KB catalog name on the Smart Answer server component must match the KB catalog name on the appropriate response group.

The Siebel Email Response - Process Message workflow can send the Body, Subject, and Sender fields of the email message to the categorization engine for analysis. You can also send one additional field. Use the Text label to specify the name of the field that you want to send.

In Banter Workbench, you associated NLP options with all three of these fields. In the Siebel Email Response - Process Message workflow, you must add the input arguments for the fields you want the categorization engine to analyze. Body and Subject are default input arguments. If you want the categorization engine to analyze the Sender field, you must add the input argument for the Sender field. For more information about how to add input arguments, see Creating Additional Fields for Analyzing Incoming Messages.