Siebel Store-and-Forward Messaging Guide for Mobile Web Client > Installation and Configuration of Siebel Store-and-Forward Messaging > Troubleshooting Store-and-Forward Messaging Setup and Configuration >

Siebel Store-and-Forward Messaging Client-Side Troubleshooting Checklist

1. Verify that the following parameters are in the [SMQ] section of the .cfg file for the Siebel application. Table 7 lists the default values.

   Table 7. Parameter Values for the .cfg File

   Parameter	Default Value
   MQeServerAddr	[hostname] or IP address of the computer hosting the queue manager
   MQeServerCmd	/smq/ServerQM
   MQeServerPort	8082
   MQeServerQMgr	ServerQM
   MQeServerQueue	InboundRTSQ
   QueuingSoftware	MQe. IBM MQe is the only queueing software supported in the current version of Store-and-Forward Messaging.

   If any of the parameter values do not match the server configuration, modify the .cfg file and reinstall the Siebel Mobile Web Client with the correct parameters.

   NOTE:  The value of the MQeServerPort parameter should be set to match the port number of the Web server where you deploy the MQe Queue Manager servlet. For example, the default port number for a Tomcat Web server is 8080.

2. Examine the Siebel application log file on the Mobile Web Client to find more information for troubleshooting.

   For information on working with the application log file, see Siebel Remote and Replication Manager Administration Guide.

   You can also look for log files with names similar to rtsthrd_7824_5828.log, but with different numerals. Names in this format indicate a log file for the RTSClient.