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Siebel Email Response Administration Guide > Tables and Reference > How the Internet SMTP/POP3 Driver Processes Email Messages > Attachments Created by the POP3 SMTP Driver When Inbound Email is ReceivedA number of different files are created by the POP3 SMTP driver as a result of processing inbound and outbound email messages. Some of these files are temporary, and some may be permanent depending on the profile parameters used. All numbers used in the file names are in Hexadecimal format. Siebel Email Response generates internal attachments upon receipt of plain text or HTML emails. These internally generated attachments appear in addition to any external attachments associated with the email by the email sender. No internally generated attachment is sent with a Reply, Reply to All, or Forward message. SMTP_A_B_C_D_E_F.tmpWhen the driver is used to send a message, it creates one file with the naming convention SMTP_A_B_C_D_E_F.tmp where
This file is the encoded MIME message that will be sent to the SMTP server for delivery. This file created under POP3_A_B_C_D_E_F.tmpWhen the driver is used to retrieve a message, it creates a file to store the incoming message with the naming convention POP3_A_B_C_D_E_F.tmp where
This file is the MIME message retrieved from the POP3 server. This file stores the incoming message and is always created in the After a MIME message has been downloaded to the ATT_A_B_C_D_E_F_G.datWhen the driver is used to retrieve a message, it creates a file to store attachments that are parsed from the incoming message with the naming convention ATT_A_B_C_D_E_F_G.dat where
When the message is parsed, all non-inline message parts and textual parts of the message are used in the creation of the attachment files in the Another special instance of tis type of file is created when an embedded message is found within the message that is being parsed. Embedded messages cause the creation of one of two types of files as follows:
OriginalMessageText_A_B_C_D_E_F.txtWhen the driver is used to retrieve a message, it creates a file to store a file to store the header and textual data from the incoming message with the naming convention OriginalMessageText_A_B_C_D_E_F.txt where
This file contains the MIME format of the message as received by the SMTP/POP3 driver. The original message header as well as all text/plain message parts that are not contained inside an embedded message part and not marked "inline" are written to a file in UTF-8. It is the responsibility of the Email Response Workflows to delete the ATT and OriginalMessageText files. If there are ATT or OriginalMessageText files in the Current_A_B.ids and Previous_A_B.idsTo avoid retrieving duplicate messages when a POP3 session is abnormally terminated, the unique message-ids associated with each processed message are stored (in order to keep track of previously retrieved messages) in two files with the naming conventions Current_A_B.ids and Previous_A_B.ids where The Current index file stores all the message ids that have been passed to the Communications Inbound Manager for workflow processing in the current POP3 session. If the POP3 session terminates abnormally, the POP3 QUIT command is never executed and the POP3 DELE commands for the current POP3 session are not committed. To avoid re-retrieving the messages from the previous session, the driver checks for a Current index file on startup and if it exists, it is appended to the Previous index file. Before a message is retrieved from the POP3 server, a check is made against the Previous index file to see if that message has already been processed. These files may be deleted, but if a POP3 session has just terminated abnormally and then these files are deleted, then it is possible that ("POP3 Batch Size" - 1) messages could be duplicated. These files will never become large because they are erased each time a POP3 session terminates normally. In addition, they will never be bigger than ("POP3 Batch Size" * 128) bytes. POP3SMTP_A_B_C_D_E.logEach service instance may also create a log file if the LogDebug profile parameter is set to TRUE. Depending on the error logging level, this may contain very little or quite a lot of tracing data. This log file is always created in the same directory as all the other Siebel log files. This file has naming convention PO3SMTP_A_B_C_D_E.log where |
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