Bookshelf Home | Contents | Index | PDF |
Siebel Email Response Administration Guide > Overview of Siebel Email Response > Siebel Email Response Features > Using Siebel Business Process Designer and Routing and Queuing MethodsYou use Siebel Business Process Designer with routing and queuing products or methods to further automate your email interactions. Routing and queuing applications and methods assign incoming records to employees, positions, and organizations. Your company can manage your email processes by using Siebel Business Process Designer with one of the following routing and queuing methods or by integrating Siebel Email Response with a third-party routing and queuing application:
See Tables and Reference for a comparison chart that describes various routing and queuing methods and their advantages and disadvantages. For additional information about Siebel Email Response routing and queuing requirements, see Revising, Testing, and Activating Workflow Processes and Subprocesses and Implementing Routing and Queuing Processes. |
Siebel Email Response Administration Guide | Copyright © 2008, Oracle. All rights reserved. | |