Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Siebel Automotive >
About Vehicle Registration Automotive
Customers can use Siebel eService for Automotive to register their vehicles. You can find this information about the user in the Contacts screen of Siebel Automotive, and you can use it for follow-up marketing and service.
For more information about working with contacts and associated vehicles, see Siebel Automotive Guide.
A registered user of Siebel eService for Automotive can register a new vehicle by:
- Clicking the Register New Vehicle link in the My Accounts View
- Clicking New in the My Vehicles list
- Clicking the Register New Vehicle link in the home page
The user must begin by entering the VIN#. If the entry matches a VIN# in the database, the user can continue. If the entry does not match a VIN# in the database, the user cannot continue, because it is not one of your vehicles.
After the user enters a valid VIN#, the Make, Model, Year, and Trim fields are populated automatically with information from the Vehicle record. The user enters personal information, which is stored in the record of the primary contact associated with that vehicle. If there is already a primary contact for a vehicle, the customer cannot register that vehicle.
NOTE: Before customers can use vehicle registration, you must activate registration workflows. For information about activating workflows, see Siebel Siebel Release Notes on Siebel SupportWeb document for your Siebel application.