Oracle's Siebel eService provides a Web portal where customers can access service information and a knowledge base. Siebel eService users can view details of any portion of the portal application by drilling down on hyperlinks. NOTE: You might have purchased either Siebel eService or Siebel eCustomer, which provides both service and e-commerce functionality. All references to Siebel eService in this book are also applicable to the service-related functionality in Siebel eCustomer.
Topics in this chapter include the following:
|