Oracle's Siebel eService provides a Web portal where customers can access service information and a knowledge base. Siebel eService users can view details of any portion of the portal application by drilling down on hyperlinks.

NOTE:  You might have purchased either Siebel eService or Siebel eCustomer, which provides both service and e-commerce functionality. All references to Siebel eService in this book are also applicable to the service-related functionality in Siebel eCustomer.

Topics in this chapter include the following:

• Major Features in the eService Portal
• The Customer's View of Siebel eService
• The Call Center Agent's View of Siebel eService
• Additional Features of Siebel eService
• Siebel eService Installation
• Application Security Framework for Siebel eService
• Siebel eService Deployment