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Siebel eService Deployment

Once Siebel eService has been installed, you can configure, administer, and deploy it as an integrated part of your corporate Web site.

Configuration

Using a text editor or HTML authoring tool, you can modify the preconfigured Siebel Web templates (.SWT files) and .css files to integrate the appropriate corporate layout and formatting. For example, you may change the background color, font size, and decide not to use HTML frameset.

Using Siebel Tools, you can configure Siebel eService to fit your business requirements. For more details about configuration, see Using Siebel Tools.

For more information, see Configuring Siebel eService.

Administration

Once the configuration of eService is complete, the Siebel application administrator can set up the eService functionality that will be accessed by end users. Administration tasks include publishing FAQs and setting up the Knowledge Base. These tasks also include setting up Branch Locations.

For a full list of administration tasks, see Administering Siebel eService.

Launching the Web Site

Once the configuration and administration tasks are complete, the Siebel application developer can work with the general Webmaster who can help integrate the Siebel eService application into your existing Web site.

Typical tasks include:

• Creating a new virtual directory on the Web Server for Siebel eService.
• Copying new HTML and images to the public directory on the Web server machine.
• Adding a new link from your existing Internet or intranet site to the application.