Siebel Analytics Installation and Configuration Guide > Administering Analytics Servers > Restarting the Analytics Servers >

Restarting the Servers (Windows)

Stopping and starting servers under Windows involves running C:\WINDOWS\system32\services.msc.

NOTE:  The Siebel Analytics Server takes about 10 minutes to start. In the Microsoft Windows environment, the Services Manager returns a false error indicating that it was unable to start the server. This is a known Microsoft Services Manager issue, which times out after five minutes. The Siebel Analytics Server is still starting, as is shown when the Services window is refreshed. If the Siebel Analytics Server fails to start, it logs an error in nqServer.log file in the Log directory.

To restart the servers under Windows

1. Restart the Siebel Analytics Server, which appears under Services.
2. Restart the World Wide Web Publishing service.
3. In the ODBC Driver Manager, test that the DSN called Analytics_web (of type Siebel Analytics Server) connects to the Siebel Analytics Server.

   Use the user name Administrator and the password SADMIN.

   NOTE:  Be sure to change the default password before migrating to production.

4. Restart the Siebel Analytics Web service. This may take several minutes.