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Applications Administration Guide > Correspondence > About Siebel CorrespondenceSiebel Correspondence allows employees and partners to generate correspondence from any location with access to the Web. It also makes it easy for them to direct correspondence to fulfillment centers that print and mail it, so they can produce and send correspondence even if they are on the road and do not have access to a printer. For example, if sales representatives want to do mass mailings to customers in cities where they are giving presentations, Siebel Correspondence allows them to log on from any location where they have Web access. Then they can create personalized form letters to invite customers in a specific city to a specific presentation, and direct these letters to be printed and mailed by a fulfillment center. First, an administrator creates templates (usually form letters and labels) that employees and partners can use for their everyday correspondence. Then, employees and partners can automatically generate correspondence based on this template and on data from the Contact business component. About Correspondence TemplatesSiebel correspondence templates are created and edited in Microsoft Word (DOC file format). Correspondence templates contain fixed text and one or more merge fields. The merge fields are placeholders that are populated with variable information from your Siebel database, such as a Contact's name and address, when users generate a correspondence for one or more recipients. Users can create their own personal templates, and administrators can create correspondence templates for users. About Correspondence with Multiple Languages and LocalesThe fixed text of each correspondence template is written using specific locale conventions and language. In order to support Global Deployment, the author of the correspondence template can explicitly indicate the locale and language using the Locale and Language fields in the correspondence template record. The Document Server then uses these settings to substitute correctly localized data into the merge fields of the correspondence template. The following types of fields are affected: Correspondence Terms DefinedDefinitions of terms used in this chapter are given in Table 74.
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Applications Administration Guide |