Siebel Assignment Manager Administration Guide > Assignment Manager Concepts > Assignment Manager Components Overview >

About Activity-Based Assignment

Assignment Manager can assign emails as email activities created during inbound and outbound email processing. Communications Server (Communications Inbound Manager server component) works in conjunction with Siebel eMail Response and Siebel Workflow to create activities for inbound emails. Communications Server (Communications Outbound Manager server component) creates activities for outbound emails. For more information, see Siebel Email Response Administration Guide (Workflow section) and Siebel Communications Server Administration Guide.

NOTE:  Setting up assignment rules to assign email activities requires customization in Siebel Tools for Applets, Workflow Policy Object Column, and Assignment Attribute. For related implementation information, see Using Siebel Tools, Configuring Siebel eBusiness Applications, and Object Types Reference.