Siebel Assignment Manager Administration Guide > Assignment Manager Concepts > Assignment Manager Components Overview >

About Multitiered Assignment

By default, Assignment Manager independently matches people and organizations to assignment objects. Activating Assignment Manager to use multitiered assignment, however, allows assignments based on the relationship between a person and their organization or an organization and its people. Without multitiered assignment—or appropriate assignment rules—it is possible for Assignment Manager to assign an unrelated organization or person to an assignment object. Multitiered Assignment has the following modes of assignment operation:

• Independent—Assigns people and organizations that qualify, regardless of whether they are related or not.
• Person-Oriented—Assigns people that qualify, then assigns only qualified organizations that the assigned people belong to.
• Organization-Oriented—Assigns organizations that qualify, then assigns qualified people from those organizations.
• Organization and Person-Oriented—Identifies qualified people and organizations, then assigns only those that have both a qualified person and related qualified organization.

  NOTE:  Use caution when the Organization and Person-Oriented mode is used with assignment rules that use the One, Best Fit assignee filter because inconsistencies can occur. The One, Best Fit assignee filter assigns only the highest scoring position or organization. If the highest scoring position does not have a qualifying organization, or if the highest scoring organization does not have a qualifying position, the object remains unassigned, even if a lower scoring position and its related organization both qualify for the assignment rule.

This logical assignment feature is well-suited to sales organizations.

You use Siebel Tools to activate multitiered assignment by configuring the Assignment Mode assignment object property.

NOTE:  You should not configure multitiered assignment to assign people and corresponding organizations when running interactive assignment. This is because when using interactive assignment, you manually choose assignees and only the person or the organization candidates are shown, not both.